Privacy Policy
This website and these services are offered by Indeson WBC, established in the Kosovo, registered with the Kosovo Business Registration Agency with number 811320895. Where reference is made in this privacy policy to ‘we’, ‘us’ or ‘Indeson WBC’ this refers to Indeson WBC and its activities. Indeson WBC is responsible for the way in which it organizes its online learning environment and adapts its services accordingly.
These services include:
- Training and Capacity Development
- Monitoring and Evaluation
- Quality Management
- Curriculum Assessment and Certification
- Research
- Labor Market analysis
When purchasing our services, you or your employer is jointly responsible for the personal data that we process within this framework. For example, your employer determines which employees are invited to the working environment. In addition, your employer receives reports on the use of our service within your organization. If you would like to know more about the way in which your employer handles your personal data, please ask your employer. In this privacy policy, we provide information about what we do with your personal data.
Purpose of the data processing
Indeson WBC aims to get and keep everyone engaged! We respect your privacy as a user and ensure that the personal data you share with us is treated confidentially. Personal data will only be processed in accordance with the requirements of the General Data Protection Regulation (GDPR). We may process this data to the extent required to put into practice an agreement with your employer.
Your personal data will be processed by us within the framework of our services (see above) in order to:
- Be able to perform these optimally
- Be able to adapt these to your personal preferences
- Continue to develop and improve them
In order to optimize our services, we like to ask you for your opinion. We will never force you to do so. For example, if you decide to take part in our evaluations, we will be able to better tailor our services to your personal preferences.
Access to personal data
A limited number of employees within Indeson WBC are authorized to access your personal data. Access is based on roles, responsibilities and a need to know basis. These employees are bound to secrecy by their employment contract.
Retention periods and rights of data subjects
All your data will be kept safe by us. Your data will in any case be stored as long as you or your employer is a customer of ours. It is possible that your employer may want us to remove all the personal data we have for your organization after the en of the contract. This means your data will also be permanently removed.
Suppliers
Indeson WBC places high demands on its third parties. Needless to say, we have made agreements about the way in which suppliers should handle your data. They may never use your data for their own purposes.
We have marked the suppliers who process your personal data on our behalf as sub processors. We have entered into data processing agreements with these parties.
General services suppliers
Within the framework of our services we use the following parties who may come into contact with your personal data:
- TalentLMS
- Moodle
Below we indicate for each party what they are used for and what personal data we share with them for that purpose.
TalentLMS:
- Sending newsletters and other e-mails (e.g. the activation e-mail, password
reset, etc.). - The compilation of statistics to gain insight into the results and effectiveness
of our e-mails, solely for the benefit of (and perusal by) Indeson WBC.
Only your name and e-mail address will be exchanged with this party, never your password or information about your learning process.
Salesforce:
- Providing a CRM system for our sales department with which we can monitor
the entire sales process. - Providing a platform with which we can provide support to you as a user of
our service (Service Cloud). - Conducting online marketing campaigns aimed at our commercial contacts in
the context of customer acquisition and sometimes also customer retention,
but never aimed directly at you as a user (Pardot).
Data security
We use SSL security certificates to log into our website and for the data traffic of logged in users to and from our website.
Finally
We reserve the right to change this privacy policy. The most recent privacy policy is always available on our website, you can find it in the footer. The effective date is at the bottom of this document.
If you have a complaint about the way in which we process your personal data, please get in touch with our team (info@indeson-wbc.com), so that we can deal with your complaint.
Contact details
Indeson WBC
Rr.Lord Bayron INON Nr.27 10 000, Prishtina, Kosovo
info@indeson-wbc.com
www.indeson-wbc.com
Indeson WBC, October 20, 2021